We accept return requests on defective items, within 7 days of delivery.
We have a very low defect rate that is well below 1%. In the rare case of a major defect, our return process is as follows:
- Please contact us via email within 7 days of delivery (based on tracking information). Attach a picture that shows the major defect. The t-shirt(s) must not be washed, and must not be overly worn.
- We will review the picture. If we determine that there is indeed a major defect, we will respond with the return address to ship it back to, as well as a Return Merchandise Authorization number (RMA#). We only accept packages with an approved RMA#.
- Once we receive the t-shirt(s), we will refund your order within 5 – 10 business days. After we issue your refund, it takes additional time for your financial institution to make funds available in your account.
Please note: Currently, the original shipping cost during checkout is non-refundable. Also, the return shipping cost is non-refundable .
Exchanges: At any time during the return process, you may place a new order online. Or you may wait for the refund to your original payment method, and then place a new order online. Currently, we do not offer direct exchanges.
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Goodextra © – Classic Collection T-shirt – Smiley Face – (#3557) -
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Goodextra © – Classic Collection T-shirt – Heart Symbol – (#7944) -
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Goodextra © – Classic Collection T-shirt – Peace Symbol – (#3063) -
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Goodextra © – Classic Collection T-shirt – Yin Yang Symbol – (#3721) -
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Goodextra © – United States T-shirt – *American Flag – (#7956) -
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Goodextra © – United States T-shirt – *USA Text – (#5788)